Política de reembolso

Last updated: 22 October 2026

At Avelinne, we want you to love your bag. This policy explains your rights to cancel, return, and receive a refund on orders placed at avelinneco.com.br, operated by Unity Digital Group LLC. It reflects your statutory rights under the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

If you have any questions, contact us at hello@avelinneco.com.

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason, without giving a reason, within 14 days of receiving your goods.

  • The cancellation period expires 14 days from the day you (or someone you nominate) receive the goods.
  • To cancel, simply notify us by email at hello@avelinneco.com with your order number before the 14-day period expires. You do not need to return the item before notifying us of cancellation, but you must then return it (see Section 3).
  • If your order contains multiple items delivered separately, the 14 days runs from receipt of the last item.

2. Additional Return Period

Once you have notified us of cancellation, you then have a further 14 days to send the goods back to us.

3. How to Return an Item

  1. Email hello@avelinneco.com with your order number and the item(s) you wish to return.
  2. We will confirm your return and provide instructions for sending the item(s) back.
  3. Items must be returned in their original condition — unused, undamaged, and with all original packaging, dust bags, tags, and protective inserts included.
  4. You are responsible for the cost of returning the item to us, unless the item is faulty or not as described (see Section 6), or unless we have made an error.
  5. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit back to us.

4. Condition of Returned Items

You may handle and inspect your bag as you would in a shop. Because our bags are made from genuine leather, which marks easily, please do not use the bag outdoors, fill it with personal items, or remove any protective film or tags if you think you may return it.

If a returned bag shows signs of use beyond inspection — such as scratches, creases, stains, odours, or damage to the hardware or strap — we may reduce your refund to reflect the loss in value (see Section 5). This does not affect your rights if the item is faulty, damaged, or not as described.

5. Refunds

  • Once we receive and inspect your returned item, we will process your refund within 14 days.
  • Refunds are issued to the original payment method used at checkout, via Shopify Payments.
  • We will refund the price paid for the item(s). The original standard delivery cost is also refundable if you cancel your entire order; however, if you chose an upgraded/express delivery option, we will only refund the cost of our standard delivery option.
  • If the returned item shows signs of use, damage, or is missing original packaging (where not due to inspecting the item as you would in a shop), we may deduct an amount reflecting the reduction in value.

6. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged in transit, or different from what you ordered, please contact us at hello@avelinneco.com within a reasonable time, including photos of the issue where possible. Depending on your circumstances and the timing of your claim, under the Consumer Rights Act 2015 you may be entitled to:

  • A repair or replacement, or
  • A full refund (typically if reported within 30 days of delivery), or
  • A price reduction or partial refund (if reported after 30 days, in certain circumstances).

We will not charge you for return postage where the item is faulty, damaged, or incorrect.

Please note that natural variations in leather grain, tone, and texture are a characteristic of genuine leather and are not considered a fault.

7. Exchanges

We do not currently offer direct exchanges. If you would like a different colour or model, please return your original item for a refund (subject to this policy) and place a new order.

8. Non-UK Orders

This policy currently applies to orders shipped within the United Kingdom. If you are a business customer or purchasing outside the UK, different terms may apply — please contact us for details.

9. Contact Us

Unity Digital Group LLC (trading as Avelinne)
Email: hello@avelinneco.com
Website: avelinneco.com.br